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Refund Policy for Haya Alal Falah Kids:

At Haya Alal Falah Kids, we are committed to providing quality K-12 and Islamic education through our application with recorded classes. We understand that circumstances may arise where a refund is necessary. To ensure a transparent and fair process, we have established the following refund policy:

1. Eligibility for Refund:

  • Refunds will only be considered for purchases made directly through the Haya Alal Falah Kids application.
  • The refund request must be submitted within 7 days from the date of the original purchase.

2. Grounds for Refund:

  • Refunds will only be granted in cases where the user has encountered technical issues that prevent them from accessing the content or if there are significant defects in the application affecting the user experience.
  • Refunds will not be issued for changes in personal circumstances, dissatisfaction with the content, or any other reasons not directly related to the functionality of the application.

3. Refund Process:

  • To initiate a refund, users must contact our customer support team at info@hafkids.com or +012 03113095. within the specified 7-day period.
  • The user will be required to provide details about the nature of the issue, including any relevant screenshots or error messages.
  • The refund request will be reviewed by our support team, and a decision will be communicated to the user within a reasonable time frame.

4. Refund Method:

  • Approved refunds will be processed using the original payment method used for the purchase.
  • Refunds may take up to 10-15 working days to reflect in the user’s account.

5. Exclusions:

  • Refunds will not be granted for any promotional or discounted purchases unless there is a clear technical issue that prevents the user from accessing the content.

6. Policy Amendments:

  • Haya Alal Falah Kids reserves the right to amend or modify this refund policy at any time. Users will be notified of any changes through the application or other appropriate channels.

By using the Haya Alal Falah Kids application and making a purchase, users acknowledge and agree to abide by this refund policy. For any questions or concerns regarding refunds, users can contact our customer support team at info@hafkids.com or +012 03113095.

Thank you for choosing Haya Alal Falah Kids for your K-12 and Islamic education needs.

 Haya Alal Falah Kids